Lead Coin Return Policy

Lead Coin Return Policy

At Selyst, we know that not every lead goes according to plan. While we work hard to ensure only high-quality leads are shared with sellers, mistakes can happen.

Our Coin Return Policy outlines:

  • When you're eligible to request a coin return

  • How to raise a return request

  • Why some requests may be declined


Eligible Reasons for Coin Return

You can request a coin return if:

  • The contact number or email is invalid or unreachable

  • The buyer did not request the service shown in the lead

  • The buyer clearly stated the request was a mistake or they are not looking to hire

  • The lead is a duplicate of one you’ve already paid for

  • The job was cancelled before any communication could happen

How to Request a Return

  • Coin return requests must be submitted within 14 days of purchasing the lead.

  • Email your request to support@selyst.com

  • Briefly explain the issue and attach any proof (screenshots, call logs, etc.) if available.

Our team reviews every request and aims to respond within 48 hours.

Why Your Lead Coins Refund Request Might Be Declined

We may not approve your request if:

  • The lead passed all of Selyst’s standard quality checks

  • You made contact but didn’t convert the project

  • You responded late, and the buyer hired someone else

  • The buyer was reachable, even if they didn’t respond

  • You raised the request after the 14-day window

Final Note

All coin returns are handled at Selyst’s sole discretion as specified in the Seller terms. Misuse of the system may result in limits on future return eligibility.

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