Our Coin Return Policy outlines:
You can request a coin return if:
Our team reviews every request and aims to respond within 48 hours.
We may not approve your request if:
All coin returns are handled at Selyst’s sole discretion as specified in the Seller Terms.
Misuse of the coin return system may result in limits on future return eligibility.
Not necessarily.
A buyer not responding does not automatically make the lead eligible for a coin return.
If the buyer's contact details are valid and the lead has passed Selyst's standard quality checks, a return may be declined even if the buyer does not answer your calls or respond to messages.
Before raising a request, we recommend making reasonable follow-up attempts, including:
A buyer may be busy, may not answer unknown numbers, may already be speaking with another professional, or may have delayed their requirement.
If you believe there is an actual problem with the contact information or the request itself, explain the issue clearly when submitting your return request.
A genuine lead and a responsive buyer are not necessarily the same thing.
Before a lead is made available, buyers go through a structured request process. Depending on the category, this can include:
Selyst uses this information and its quality checks to assess the request before making it available to sellers.
However, after submitting a genuine requirement, a buyer may still decide not to respond to every professional who contacts them.
For this reason, non-response alone does not automatically qualify a lead for a coin return.
You can raise a coin return request if the contact number or email is invalid or unreachable.
Please report the issue within 14 days of purchasing the lead and include any supporting information you have.
For example, you can share:
Our team will review the lead and the information provided.
Please raise a coin return request.
If the buyer confirms that they did not request the service shown in the lead, this is an eligible reason to ask us to review the lead for a coin return.
Where possible, include any message or other evidence from the buyer confirming this.
You can request a coin return if the buyer clearly tells you that:
Please include details of the conversation or supporting evidence where available.
This can be raised for review.
For example, if somebody submits a request under a professional service category but later confirms that they are actually looking for employment rather than looking to hire the service, you can submit a coin return request.
Explain the issue clearly and include supporting information where available.
If you have been charged for a duplicate of a lead you have already purchased, you can request a coin return for the duplicate purchase.
When contacting support, provide enough information for us to identify both purchases.
You can request a return if the job was cancelled before any communication could happen.
If communication with the buyer had already taken place before the cancellation, the return request may not qualify under this reason.
Our support team will review the circumstances of the request.
Generally, no.
If contact was successfully made but the project did not convert into business, this is not by itself a reason for a coin return.
The final outcome can depend on factors such as:
Selyst provides access to the business opportunity. It does not guarantee that every purchased lead will become a confirmed booking or sale.
Not simply because another professional was hired.
Buyers are free to compare available options and decide whom they want to work with.
If you responded late and the buyer had already hired another professional, your coin return request may be declined.
The buyer is free to hire a professional through Selyst or through another source.
A buyer choosing someone outside Selyst does not by itself make the lead invalid or eligible for a coin return.
Coins are used to access the business opportunity and the buyer's requirement. They do not guarantee that the eventual transaction will take place through Selyst.
A return may be declined where the buyer is reachable and the contact details are valid, even if they do not respond to your attempts to contact them.
Selyst distinguishes between a problem with the lead itself and buyer behaviour after a valid request has been submitted.
If there is another specific issue with the lead, explain it when raising your request so that the team can review it.
Selyst's role is to generate and structure service requirements and apply its standard quality checks before making leads available to professionals.
Once the lead has been purchased, Selyst cannot fully control:
This is why a non-responsive buyer is not automatically treated as an invalid lead.
No.
Selyst works to improve the quality and usefulness of the opportunities available to sellers, but buyer response cannot be guaranteed.
Professionals should make reasonable attempts to connect using appropriate channels and at different times.
No.
Selyst is a lead generation services marketplace, not a guaranteed booking or sales platform.
Purchasing a lead gives you access to a potential business opportunity. Final conversion depends on the buyer's decision as well as the professional's sales and follow-up process.
Speed matters when working with leads.
Buyers may be actively speaking with other professionals soon after submitting their request. If you respond late and the buyer has already hired someone else, a coin return request may be declined.
We therefore recommend contacting relevant leads as quickly as practical after purchasing them.
Coin return requests must be submitted within 14 days of purchasing the lead.
Requests raised after the 14-day window may be declined.
Email support@selyst.com and briefly explain what went wrong with the lead.
Where available, include supporting evidence such as:
Providing clear information can help our team review the request.
Our team reviews every request and aims to respond within 48 hours.
Some cases may require us to review the lead information and the evidence provided before making a decision.
No.
All coin returns are handled at Selyst's sole discretion, in accordance with the Seller Terms.
The Coin Return Policy explains the circumstances under which you may request a return, but the request still needs to be reviewed by Selyst.
The return process is intended to address genuine issues with purchased leads.
Misuse of the system may result in limits being placed on future coin return eligibility.
If you believe there is an issue with a purchased lead:
Our team will review your request and aims to respond within 48 hours.
All coin returns are handled at Selyst’s sole discretion as specified in the Seller terms. Misuse of the system may result in limits on future return eligibility.